Council outline the current protocol for responses from Directors of Service to Councillors’ queries relating to the Kildare-Newbridge Municipal District.

My adjourned motion from July’s MD meeting,

That the council outline the current protocol for responses from Directors of Service to Councillors’ queries relating to the Kildare-Newbridge Municipal District. Please clarify the following: what, if any policy exists around how long is acceptable before a Directors of Service provides i) superficial acknowledgement of a Councillors’ query and ii) a reply addressing the substance of a Councillors’ query. I appreciate different queries have different levels of urgency and that the protocol for urgent versus non-urgent queries may be differentiated

and;

B) whether the copying of queries to customer service has any impact on the expected response rate.

Report issued by Mary Dalton, Adminstrative Officer, Corporate Services . A sub-committee of the Protocol Committee are examining the Customer Relationship Management (CRM) system and the procedures around the recording and monitoring of representations from elected members. The sub-committee are considering solutions to the issues that members have raised. It is expected that the sub-committee will be reconvened early in October with a view to having a report for the next Protocol meeting in October. There is no written policy in place at present.
In response to question (B) – this should not have any impact on the response rate.