My adjourned motion from July’s MD meeting,
That the council outline the current protocol for responses from Directors of Service to Councillors’ queries relating to the Kildare-Newbridge Municipal District. Please clarify the following: what, if any policy exists around how long is acceptable before a Directors of Service provides i) superficial acknowledgement of a Councillors’ query and ii) a reply addressing the substance of a Councillors’ query. I appreciate different queries have different levels of urgency and that the protocol for urgent versus non-urgent queries may be differentiated
B) whether the copying of queries to customer service has any impact on the expected response rate.
Report issued by Mary Dalton, Adminstrative Officer, Corporate Services . A sub-committee of the Protocol Committee are examining the Customer Relationship Management (CRM) system and the procedures around the recording and monitoring of representations from elected members. The sub-committee are considering solutions to the issues that members have raised. It is expected that the sub-committee will be reconvened early in October with a view to having a report for the next Protocol meeting in October. There is no written policy in place at present.
In response to question (B) – this should not have any impact on the response rate.